Terms of Sale

These Terms of Sale govern purchases, donations, and fee payments made through demo.wondernookstudios.com (the “Site”), operated by Riverside Performing Arts in support of the Riverside Area School District music program. By placing an order you agree to these Terms.

1.Orders and Pricing

All prices are in U.S. dollars. The price charged is the price calculated by us at the time your order is placed, together with any processing fee disclosed at checkout. An order is accepted only when we confirm it by email. If an item is listed at a manifestly incorrect price, or if an item becomes unavailable after you order it, we may cancel the affected part of the order and refund you in full; we will contact you if this happens.

2.Payment

Payments are processed by Stripe, Inc. By placing an order you authorize a charge to your selected payment method for the total shown at checkout. Bank (ACH) payments are not immediate: an order paid by bank transfer is confirmed when the payment settles, which may take several business days, and may fail after the order is placed. If a payment is returned or reversed, the corresponding tickets, items, or registrations may be voided.

3.Tickets and Admission

Each ticket carries a unique code and is valid for a single admission. Duplicate, altered, or previously scanned tickets will not be honored. A ticket may be printed or presented on a mobile device, including in Apple Wallet or Google Wallet.

You may give a ticket to a guest at no charge. Tickets may not be resold for more than their face value, and we may void any ticket we reasonably believe has been resold in breach of this paragraph. Admission is subject to venue and District rules of conduct, and we may refuse or revoke admission where those rules are broken. Seating is not guaranteed for general admission events.

4.Cancelled and Postponed Events

If we cancel an event and do not reschedule it, you will receive a full refund of the ticket price. Refunds are issued to the original payment method. Where that is not possible, we will issue the refund by another reasonable means.

If an event is postponed or its date is changed, your ticket remains valid for the rescheduled event. If you cannot attend the new date, you may request a refund by writing to us within 30 days of the announcement of the new date. Processing fees are refunded together with the ticket price where we cancel an event.

5.Other Refunds and Exchanges

Apart from Section 4, tickets are generally not refundable, because seats are held and programs are printed in reliance on tickets sold. We will nonetheless consider a refund or exchange request made before the event where circumstances warrant it. Requests should be sent to demo@wondernookstudios.com.

Merchandise that arrives damaged, defective, or different from what was ordered will be replaced or refunded. Tell us within 14 days of receipt or collection. Personalized and made-to-order items cannot be returned unless they are faulty. Nothing in these Terms limits any right you have under applicable consumer protection law.

6.Trips, Fees, and Payment Plans

Trip payments and program fees are used to secure transportation, accommodation, tickets, and other arrangements, much of which we commit to and pay for in advance. As a result:

• amounts already committed to a third party on a student’s behalf are generally not refundable, whether or not the student ultimately travels;
• amounts not yet committed are refundable if a student withdraws, and we will tell you which is which when you ask; and
• if we cancel a trip, we will refund everything we are able to recover, and will account to you for anything we cannot.

Where a payment plan is offered, a deposit is charged at checkout and the balance falls due on the date shown. We may charge the balance automatically to the payment method used for the deposit. A place may be released if the balance is not paid when due.

7.Donations

Donations are voluntary and are not refundable, except that we will refund a donation made in error or in a materially incorrect amount if you tell us promptly. Recurring donations continue until cancelled and may be cancelled at any time from your account or by writing to us. Where a donation is tax-deductible, we will provide the acknowledgment required for that purpose. We do not provide tax advice.

8.Gift Cards, Coupons, and Fundraising Credit

Gift cards and coupons are not redeemable for cash, are not reloadable, and may be restricted to particular items. A gift card is treated as cash: if it is lost or its code is disclosed to someone else, we may be unable to replace it. Where a gift card carries an expiry date, that date is shown when it is issued.

Fundraising credit earned by a student is a credit against program costs, not money. It may be applied only to items marked as eligible, only by a signed-in account linked to that student, and it is not transferable between students except as the program permits, not redeemable for cash, and not refundable as cash. If an order paid with fundraising credit is refunded, the credit is returned to the student’s balance rather than paid out.

9.Eligibility-Restricted Items

Some items — including field trips and certain student activities — may be purchased only for an enrolled student, and the Site says so where that applies. If you purchase an item for which the intended participant is not eligible, we will cancel it and refund you in full.

10.Required Forms

Participation in a trip or activity may require a completed medical form and permission slip. Purchasing a place does not by itself secure participation where a required form has not been submitted by the stated deadline. If a student cannot participate because a required form was not submitted, Section 6 applies to any refund.

11.Disputed Charges

If you believe a charge is wrong, please contact us first. We will look into it and, where we agree, refund it, which is usually faster than a dispute raised with your bank.

12.General

We may amend these Terms. The version in force when you place an order governs that order. If any provision of these Terms is held unenforceable, the remaining provisions continue in effect. These Terms are governed by the laws of the Commonwealth of Pennsylvania. Personal information is handled as described in our Privacy Policy.

13.Contact

Riverside Performing Arts, PO Box 100, Riverside PA 19000. Email demo@wondernookstudios.com, or reply to your order confirmation.